Have a question ? We are here to help.
Frequently Asked Questions
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Do you ship internationally and within the U.S.?
Yes — we provide free shipping within the U.S. and free worldwide shipping on all orders. No matter where you are, your order will be on its way to you.
When will my order arrive?
We typically process and dispatch orders within 2–4 business days.
U.S. orders are delivered in 10–20 business days, while international shipping takes approximately 15–25 business days.
Need it faster? We also provide express shipping options at checkout.
For detailed delivery times by region, please visit our Shipping Page.
What if I change my mind?
Yes, we accept returns for defective or incorrect items. Please refer to our Returns Policy for full details and instructions.
Does my product come with a warranty?
Absolutely. We offer a 2-year warranty on all watch winders to ensure your satisfaction and peace of mind.
If you experience any issues, simply reach out to us at info@mywatchmatic.com. Our support team will promptly assess the situation and, if the claim falls under warranty guidelines, we’ll provide a repair service, replacement or a brand-new item at no additional cost.
Note: Replacement claims are subject to WatchMatic’s official warranty policies and eligibility criteria.
Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number via email so you can monitor its journey in real time. Or you can track your order at Order Tracking Page.
Why isn’t tracking information updating?
After you receive your shipment confirmation email, it usually takes few days for the tracking number to become active in the system. If you're still experiencing issues, don’t hesitate to contact us at info@mywatchmatic.com — we’re here to help.
My package hasn’t arrived. What should I do?
If your order hasn’t arrived within the estimated delivery window mentioned in our Shipping Policy, please contact us at info@mywatchmatic.com for immediate assistance.
Please also note that during peak periods such as Black Friday, Christmas, New Year, or major promotions, deliveries might take slightly longer than usual.
Why did my order arrive in two shipments?
If you ordered multiple items, they may be shipped separately due to availability from different warehouses. You will receive multiple shipment confirmation emails if that happens. This is completely normal and ensures you get your products as soon as possible.
Will there be duties or taxes on my package?
For all shipments, we do our best to ensure your order arrives without any additional taxes or customs fees. However, depending on your country’s regulations, import duties, taxes, or customs charges may still apply. These costs are not included in the product or shipping prices and remain the buyer’s responsibility. WatchMatic does not collect or charge these fees — they are assessed and collected by your local customs authorities.
Any question?
You can contact us through our Contact Page! We will be happy to assist you.
